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Season

WINTER
SUMMER

Language

  • Català
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Frequently asked question

  • I’ve lost my pass, can I request a duplicate?

    Grandvalira does not issue duplicate passes. However, you can take out cover for loss on purchasing the pass. This cover is only available at the resort’s ticket offices, and allows you to obtain a free duplicate of your pass if you lose it. The cost is 1,6€ per day/person.

  • At what age do children require a pass?

    A pass must be purchased for all children born in 2017 or earlier (regardless of the day or month).  

  • Where can I obtain the passes and services I’ve purchased?

    You can get them by presenting your voucher at any of our ticket offices in the resort’s seven sectors, or at the express ticket machines located at Illa Carlemany, Funicamp, El Tarter, Soldeu, Grau Roig and Pas de la Casa.

  • Does the pass price include insurance covering accidents on the slopes?

    No, but ski insurance can be taken out via our website when you purchase the pass. It can also be taken out at the ticket offices. It is important to bear in mind that once a pass has been used, insurance can no longer be added to it.

  • Are half-day passes available?

    Yes, we offer afternoon passes. This pass can be used from 1:00 pm until the slopes close.

  • Can I access the slopes if I don't ski?

    Yes, there are pedestrian passes for the Encamp, Canillo, El Tarter and Soldeu sectors that include two ascents and two descents on the same day. This will allow you to visit our restaurants and take part in some of the adventure activities, or simply enjoy the views.

  • Can I bring my dog on my snowshoeing excursion or ski mountaineering ?

    In accordance with the law concerning mountain resorts, access to the mountain circuits and the slopes with dogs and pets is prohibited.

  • What should I do if I have an accident on the slopes?

    If you have an accident, you must go to the resort’s medical centre and present your insured pass. If you need further assistance, call the following number to request authorisation: +(376) 88 16 46. Please note: reimbursement will not be provided for services that are not authorised by the insurer.

  • Is there a special pass for beginners?

    Yes, the beginner’s pass is on sale at our ticket offices and on our website. This pass grants access to certain facilities (lifts) at each of the sectors in our resort. You can find more information on our website.

  • Why is it important to take out ski insurance?

    Like any other activity, skiing and snowboarding always entail a certain amount of risk, and this risk should not be ignored. That is why it is important to take out ski insurance.

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