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If I suffer an injury, what should I do to receive a compensation voucher for the 2024-25 season?

If you suffer an injury when holding a Season ski pass, you must let us know as soon as possible via the web form. If you are not able to ski again for the rest of the season, we will assess the best form of compensation.

When does this apply? This will be applied in the event of an accident, illness or forced closure of borders and/or the resort preventing further skiing.

In which type of ski pass is this guarantee included? These conditions are valid for the non-resident and resident season Pass. Grandvalira Resorts will consider the application of this guarantee to other season pass products depending on the type and days skied.

How does it work? A voucher will be issued as compensation, to be exchanged for the 2024 - 2025 season, according to the customer’s use of the season ski pass during the current season.

What is the percentage refunded according to the days skied?
1 to 3 days skied: voucher for 100% compensation or application of the refund guarantee if the conditions are met.
4 to 10 days skied: the days skied will be charged at the price of a day pass from the ticket office. Voucher to compensate the difference between the amount paid for the Season Ski Pass and the day passes.
11 to 12 days: voucher for 10% discount off the value of the 2024 - 2025 season ski pass.
More than 13 days skied: the season ski pass is considered to have been fully used.

How long are they valid? The compensation vouchers are valid for two seasons.

Compensation will not be made in case of skiing days after the date of the report.
You can request this during the current season up to 7 April 2024.

Please note: Remember that you must provide the pertinent medical reports and your season pass for the compensation to be processed. These conditions only apply to customers who suffer an injury.

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